Dear Chase telephone representative:
I am sorry for being angry and pissy at you. But, I couldn’t help it. I was mad. Really mad. I know it’s not your fault. You don’t make the stupid policies. You (Mr. Telephone Representative) are not the problem. You helped me the best that you could. But let me tell you, that bank you work for SUCKS.
I mean really. I opened a bank account and decided to use online bill payment to pay a bill. I thought this would be a relatively straight forward action. I logged in. I filled out all of the necessary information. And I hit submit. I thought that the bill was paid–and happily went on my way.
Little did I know that Chase decided that my bill payment activity looked fraudulent.
I understand that my bill payment might have looked a little strange. I understand that you want to prevent fraud. But could you please pick up the fucking phone and tell me that you aren’t going to pay my bill? Apparently, while you are happy to call for any suspicious activity on my credit card, you won’t on my checking account.
Hmm…I’m not sure why you would treat the accounts differently. I know. Maybe because you’re responsible for any fraudulent charges after $50. Whereas I am screwed if someone (who isn’t me) takes money out of my account. Regardless. Please treat me as well as you would like to be treated.
Instead, Chase decided to suspend my online account. So, I couldn’t log in. BTW, I also didn’t get any email telling me that my account was going to be suspended. Chase made the assumption that if I’m paying my bills online, then I must be logging into my checking account often.
But I’m not. Because frankly, I have better things to do than to log in every day. Or every other day. Some of us are busy. Some of us assume that our bank will call us and tell us if they aren’t going to pay a bill. Or if they think there is suspicious activity on my account. That would be helpful.
Instead, I find out that the bill didn’t get paid because it’s late–and I get a late notice in the mail. So I attempt to log into my online account to see what happened. But, of course, Chase had already suspended my account and didn’t tell me. So then I call the number in their error message–which tells me that the phone number has been discontinued. Helpful. Thankfully, there is more than one phone number on the error message. So, I call another one. Eventually get a person–who can’t help me. So, I’m transferred to you so that you can clear my suspicious activity.
I’m fine with all of this process. In fact, I’m glad that Chase is watching out for me. Because I would be really mad if it was someone else who was making checks out to themselves. However, I would have liked some notice from Chase that they weren’t going to pay my bill. Is that too much to ask?
I know, Mr. Telephone Representative, this not your fault. You can’t do anything about it. You must get a lot of calls from pissed off Chase customers.
Sorry I was added to the list.